FAQs
If you made a booking through a third-party reservation platform and received a confirmation, your booking should generally be considered confirmed unless there was a system error on their platform. If you would like to reconfirm whether the hotel has received your reservation order, please provide us with the full name on the booking, check-in and check-out dates, and the hotel name through the "Contact us" section on the hotel's website. Our hotel staff will promptly reconfirm and get back to you.
The possibility of canceling the booking without incurring any charges depends on the policies and booking conditions associated with your specific reservation. If you made the booking through third-party channels, we recommend referring to the details provided in the booking confirmation issued by your reservation platform. For any special requests regarding cancellation, please contact the reservation platform directly.
The possibility of changing the reservation date depends on the policies and booking conditions associated with your specific booking. If you made the reservation through third-party channels, we recommend referring to the details provided in the booking confirmation issued by your reservation platform. For any special requests regarding changing the reservation date, please contact the reservation platform directly.
To ensure the safety and well-being of minor guests between the ages of 16 and 20, JA Hotels Group has implemented certain precautions. In such cases, a consent form from a guardian is required.
To facilitate a smooth check-in process, we kindly request that guests notify the hotel at least 48 hours in advance by completing the consent form and sending to the hotel. The completed consent form must be presented upon check-in.
Please rest assured that the personal information provided will only be used for the purpose of the consent form.
For your convenience, the Accommodation Consent Form can be downloaded using the following link:
[Accommodation Consent Form Download]No problem. However, please note that the maximum capacity of each room is 2 persons, including 1 adult + 1 adult or child.
Since the normal check-out time for departing guests is 11:00 am and our cleaning staff requires time to prepare the rooms, requests for check-in before 16:00 can only be confirmed based on availability and cannot be guaranteed in advance. If your room is not ready upon your arrival before 16:00, you can leave your luggage at the hotel.
You can store your luggage at the hotel before check-in and collect it when you return to the hotel. However, while there is CCTV in the hotel lobby, it is highly recommended not to leave valuables behind.
JA Hotels has implemented contactless online check-in processes to enhance guest experience. We prioritize your convenience by utilizing user-friendly technology that simplifies the check-in process. Even if you arrive after the working hours of the front office, you can use your own smartphone or the tablet available at the hotel front desk for self-check-in online.
Online check-in is available from 16:00 on the day of your booking's arrival. You can conveniently complete contactless online check-in at any time, even after 23:59, using your smartphone or the tablet provided at the front desk, as long as your booking has been confirmed and paid for. Once you have completed the online check-in process, you will receive the room number and instructions for key collection.
Only JA Hotel Tennoji has a paid parking lot with limited spaces, which operates on a first-come first-served basis and is subject to availability. For other JA Hotels, there are public paid parking lots available near the hotel within walking distance.
There is a designated smoking area located outside the hotel the entrance.
In order to ensure the comfort of all guests, JA Hotels Group is a non-smoking hotel chain. However, we have designated smoking area located outside the hotels near the entrance. Please note that penalties will be applied to guests who smoke in the rooms to cover the costs of deep cleaning and odor removal.
Unfortunately, JA Hotels Group does not provide pajamas.
Unfortunately, the hotel does not provide an iron.
Unfortunately, we do not have phone chargers available for borrowing. Please remember to bring your own phone charger. Thank you for your understanding.
The Wi-Fi password can be found in the hotel lobby or inside your room.
During your stay, our cleaning staff will conduct room cleaning every completed 3 consecutive nights stay. If you wish to dispose of the garbage before that, you can place it in the large rubbish bin located in the hotel lobby.
You should place the used towels in the cloth basket placed in the hotel lobby. New towels can be collected from the shelf where hotel supplies are placed.
Our hotel room rates are for accommodation only and do not include breakfast.
For check-out, you can simply drop your room key into the "Key Return Box" located at the front desk. The hotel staff will process your check-out based on the keys received from the "Key Return Box." Please make sure not to lose your key to avoid any penalties.
